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Return Policy

Return Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

Note:

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted

Part-1 Refund & Replacement

Books return - Bookamaze will be return your book when book's pages would be torn, book's cover would be damage or received different book from ordered book.

Stickers, Graphics or any vinyl products - Refund and replacement are not acceptable in this and If customers torn the sticker while applying then bookamaze will not responsible of this and not replace or refund but if customer received different item or received missing item from ordered items then bookamaze can refund or replace till 24 hours from delivered date and if customers are being not like their products after receiving then bookamaze will be neither replace nor refund.

Any types of customize or printed products - Refund and replacement are not acceptable in this because this is customized product only for you and bookamaze cannot sell again customize products to other cusotmers. So bookamaze will not approved your return request and neither replace nor refund. but if customers received different products from ordered products or received damaged products then in this condition bookamaze will be replace or refund customers products.

Other products - Refund and replacement can acceptable when return policy mentioned on ordered items. But products should be damaged or received different products and if customer received different item from ordered items then bookamaze can refund or replace and if customers are being not like their products after receiving then bookamaze will neither replace nor refund.

Refund Process- If the customer creates a return request for his order with refund action and Bookamaze accepts the customer's refund, in this case the customer's amount is refunded within 2-3 days. If the customer doesn't like their product or wants to return due to some other reason that doesn't accept bookamaze, so in this case also the return will be accepted, but the customer will have to pay the delivery charges and return charges which are 68+78 for under 0.5kg products and and these charges will be refunded after deducting it from the bookmaze refundable amount.

Part-2 Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Product's original packaging/ box should be undamage
The product should be undamaged and without any scratches, dents, water damaged or broken.
Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part-3 General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.

For products where installation is provided by Bookamaze's service partners, do not open the product packaging by yourself. Bookamaze authorised personnel shall help in unboxing and installation of the product.

For any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

If you return your product without any reason than your money will be refund but not added your delivery charges.

when delivery boy will not come for pickup your products than you will care your products.


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